Shipping policy
Order Processing Time:
Orders are packed and shipped within 2 to 5 business days of ordering. Please note that business days exclude weekends and major U.S. holidays.
Domestic Shipping (United States):
Currently, we exclusively ship orders within the United States, utilizing USPS (United States Postal Service) for all domestic shipments.
Order Tracking:
You will receive tracking information for your order once it has been received by USPS. Kindly allow a 24-hour window for shipping details to be updated by the postal service. In the event that you do not receive a tracking number, please do not hesitate to reach out to us for assistance.
Shipping Time:
Shipping time may fluctuate based on your location and USPS's processing times.
Package Protection & Responsibility After Shipping:
At Dreamy Crystals, we take the utmost care in packaging your orders to ensure they remain secure during transit.
Please note that once USPS takes possession of your package, Dreamy Crystals no longer holds responsibility for any potential delays, losses, thefts, or damages. In the unfortunate event that an item arrives in a broken or damaged condition, we advise you to initiate a claim with USPS. For assistance with this process, please reach out to us at: alyssasdreamycrystals@gmail.com.
To file a claim with USPS, please visit: USPS Claims