Frequently Asked Questions
How long will it take my order to process and ship?
Please refer to our Store Policies for more information regarding processing and shipping times.
Do you ship outside of the United States?
Currently, our shipping is limited to the United States.
How much is shipping?
Shipping costs vary and are determined by the weight of the package...crystals can get heavy pretty quickly! Shipping ranges from $5 to $10, depending on how large your order is.
Orders exceeding $150 will automatically qualify for free shipping!
Can I return items / get a refund?
We do not allow product returns under any circumstance. All products are final sale and are not eligible for a refund. If there is an issue during shipping or an item arrives broken or damaged, please view the next section below.
My crystals arrived damaged, what should I do?
We prioritize meticulous packaging to guarantee the safety of your orders while they are in transit.
Please be aware that once your package is in the possession of USPS, Dreamy Crystals is no longer liable for any potential delays, losses, thefts, or damages. If any of these events occur, we recommend filing a claim with USPS. We are happy to assist with this process. You can reach us at: alyssasdreamycrystals@gmail.com.
To file a claim with USPS, please visit: USPS Claims.
Are your crystals real?
Rest assured, all of our crystals are genuine. Some man-made crystals may be available, but will always be clearly indicated.
Why buy from Dreamy Crystals?
As a small business owner, I've always been captivated by the allure and beauty of crystals. Crystals have always held a special place in my heart, and I am super excited to share my passion for them with you! With intuition and love, I carefully handpick gorgeous pieces from suppliers all around the world, ensuring you receive only the best. Every crystal is wrapped individually with lots of love, care, and positive energy.
Also, if you place an order of over $50 with us, you can definitely expect a freebie or two! I am forever grateful for every order and excited to be your new crystal bestie!